At TripMera, we aim to provide our customers with the best possible services. However, we understand that sometimes cancellations or refunds are necessary. Please read our Cancellation & Refund Policy carefully to understand your rights and obligations.

1. Cancellation Policy

Booking Cancellations by Customers:

  • Cancellation Request: To cancel a booking, you must contact TripMera via email at info@tripmera.in or call us at +91-1147633414. All cancellation requests must be made at least 48 hours before the scheduled service or trip.
  • Cancellation Fees: Cancellations may incur a cancellation fee depending on the service provider, the nature of the service, and the time of cancellation. The fee is calculated based on the time left until the departure or service date:
    • More than 24 hours before the service: 10% of the total cost may be refunded.
    • Less than 24 hours before the service: No refund may be issued.
  • Special Conditions: Some services (e.g., non-refundable packages, event tickets, or hotel bookings) may have stricter cancellation policies.
  • Non-Refundable Services: Certain services, including but not limited to special offers, customized packages, and non-refundable products, are not eligible for cancellation or refund.

Cancellation by TripMera:

In the unlikely event that TripMera needs to cancel or modify your booking due to unforeseen circumstances (e.g., service provider issues, force majeure), we will notify you promptly. You will be provided with the following options:

  • Full Refund: A full refund for the amount paid.
  • Alternative Service: A similar or upgraded alternative service, subject to availability.

Refunds in such cases will be processed within 10 working days

2. Refund Policy

Refund Eligibility:

Refunds are only issued under the following conditions:

  • Service Cancellation by TripMera: If TripMera cancels your booking (as mentioned above).
  • Customer Cancellations: If a valid cancellation request is made in accordance with our cancellation policy.

Refunds will be processed according to the method of payment used. For credit card payments, refunds will be issued to the original card. For payments made through other methods (e.g., bank transfer, wallets), refunds will be processed to the same method, where possible.

Refund Timeframe:

Once a refund is approved, the time it takes to reflect in your account depends on the payment method:

  • Credit/Debit Cards: 7–10 business days.
  • Bank Transfers: 7–10 business days.
  • Online Wallets: 2–3 business days.

Please note that processing times may vary depending on your bank or payment provider, and TripMera is not responsible for delays beyond its control.

3. Non-Refundable Items and Services

Certain products and services are non-refundable, including:

  • Non-refundable travel packages or products explicitly mentioned as such at the time of purchase.
  • Gift vouchers or eVouchers once used or partially used.
  • Special offers and promotional products.
  • Event tickets or bookings where the service provider’s terms do not allow cancellations or refunds.

These items cannot be refunded under any circumstances.

4. Refund Process

To initiate a refund request, you must contact TripMera through email at info@tripmera.in or by calling our customer support at 011-1147633414. When submitting a refund request, please provide the following:

  • Booking ID or Order Number.
  • Details of the service being cancelled (including dates, product name, etc.).
  • Reason for cancellation (optional but helpful for processing).

Upon receipt of your cancellation request, we will review it and provide an official decision on whether a refund is applicable. If a refund is approved, we will initiate the process immediately.

5. Chargeback or Dispute Resolution

In case of a chargeback or a payment dispute with your credit card provider or financial institution, TripMera reserves the right to pursue legal action to recover the amount. Chargebacks initiated without prior contact with TripMera may result in the suspension of services or access to the TripMera website.

6. Force Majeure

In the event of a force majeure (such as natural disasters, strikes, political instability, or government restrictions), TripMera is not liable for any cancellations or delays caused by circumstances beyond our control. Refunds may be subject to the conditions imposed by third-party service providers.

7. Contact Us

If you have any questions about our Cancellation & Refund Policy or need assistance with a cancellation or refund request, please contact us at:

TripMera (Edge Services)
Email: info@tripmera.in
Phone: 011-1147633414
Address: C-21 t/f, Jivan Park, Uttam Nagar, New Delhi – 110059, India

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